- Collection notice
Why we collect personal information
We collect and use your personal information to provide you with products and services, to enable us to fulfil our obligations under any contract with you, to screen our orders for risk or fraud, for our business operations and to comply with the law.
What we collect
During our relationship with you, we may collect personal information such as your name, contact details, mailing and delivery addresses, email address, shopping or browsing behaviours, voice recording (from customer service calls) and any other information you provide to us when interacting with our Website and us. We may also collect information about you from third-party sources and platforms (including web platform providers, data validation services, authentication service providers, social networking sites, online marketing and segmentation providers and ad targeting companies) to supplement the information we collect directly from you.
If you provide us with personal information relating to someone else, you represent to us that you have obtained the consent of that individual to provide us with their personal information for the purpose.
Who we share your information with
We share your information with persons, companies or other entities who perform functions or services on our behalf, such as our suppliers, payment processors, logistics providers (including for order fulfillment and couriers), service providers who provide operational services to us (including online cloud storage and processing, fraud detection and monitoring, marketing optimisation, IT services and telecommunications, customer analysis or tracking, security and other relevant services), professional advisors and where otherwise required by law.
It is possible that some of the information collected may be disclosed to service providers outside of Australia including, but not limited to, those with operations in the United States of America, Canada, Ireland and Singapore. We ask that these service providers hold, use and disclose your personal information securely and in accordance with the Australian Privacy Act and/or other relevant privacy laws.
Transfer to overseas recipients
Whilst we make every reasonable effort to ensure your personal information is protected, some of the jurisdictions in which these third parties are located may have less protective privacy and data protections laws than Australia. By using this website you expressly consent to the disclosure of your personal information to our service providers with operations located overseas and understand that we are not obliged to take reasonable steps to ensure they do not breach the Australian Privacy Principles and you will not be able to seek redress under the Australian Privacy Act.
If you have opted in to receive updates and exclusive offers about products and services (Promotional Communications) we also use your personal information for marketing, research, profiling and analytics purposes. For example, we and/or our partners may use your personal information to determine which products and services you may be interested in, to provide you with targeted offers and notifications, to operate and improve the Website and your user experience and to improve the function and performance of our products and services.
You may receive Promotional Communications from us by SMS, email, via third party channels (such as Facebook or Google) or as push notifications on your device. You can unsubscribe from receiving Promotional Communications at any time by visiting www.bne.com.au/unsubscribe or by replying STOP to an SMS.