FAQS

FAQS 

How do I place an order? 

The BNE Marketplace website makes it easy to order online. You can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week. 

For your convenience, we can deliver most items directly to your home, workplace or address of your choice (excluding some bulky or fragile products and/or remote locations). 

Follow these steps to place your order: 

  • Step 1: 
  • Browse our website and select "Add to Cart" for the items you wish to purchase. 
  • Step 2: 
  • In the top right-hand corner of your screen, select your shopping cart and click “View Cart” to view your order. 
  • Step 3: 
  • Click on "Checkout". 
  • Tick the "I agree with the Terms and Conditions" check box (Please read these Terms and Conditions carefully prior to agreeing). 
  • Step 4: 
  • Confirm your details & shipping address. 
  • Step 5: 
  • Select continue to payment and enter your details. 
  • Step 7: 
  • And finally, click "Pay Now" to process your order. 
  • Step 8: 
  • Your order acknowledgement will appear with the option to view or download your order summary. You will also be sent a copy of your order confirmation via email for your reference. 

 

Where is my Order? / Tracking and viewing your order? 

All orders placed online are delivered via courier. You can track the progress of your order from placement through to delivery via our Track Your Package portal: https://www.shippit.com/track-your-package/.  

Please allow up to 24 hours for your parcel to register in the couriers’ system before attempting to track your order. 

 

How much is delivery? 

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be.  At the checkout page you will be offered a number of delivery services to choose from. 

You may incur additional delivery fees/freight charges at checkout (in excess of the fees and charges specified above) for: 

  • Large quantity or bulky orders. 

 

What happens if I'm not home to receive my order? 

We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimise any re-delivery delays and/or fees. 

As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left and the parcel will be re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery. 

 

Do you ship to PO boxes? 

We don’t currently ship to PO boxes or Parcel Lockers. 

How can I contact BNE Marketplace? 

We have a dedicated customer service team to assist with your enquiries. You can email us at marketplace@bne.com.au 

Do you accept Paypal?

We are investigating a Paypal integration in the near future. 

How do I get a discount code?

Discounts codes are released from time to time. So you don’t miss out make sure you subscribe to our emails 

What if I want to return my order ?

Orders can be returned within 28 days of purchase. Full details of our returns and refund process can be found HERE

Can I change my shipping address?

We cannot change or amend an address on an order that has already been dispatched, however if you wish to amend an order that has just been placed, please email: marketplace@bne.com.au 

Can I change my order? 

We cannot change or amend an order that has already been dispatched, however if you wish to amend an order that has just been placed, please email: marketplace@bne.com.au 

Can I send orders overseas? 

Currently we are only shipping local and interstate orders. 

Can I pick up my order in person? 

At this stage you cannot pick up your order in person. 

Do you sell GREY IMPORTS? 

All products on the BNE MARKETPLACE are 100% genuine stock ordered for the Australian market. (NO GREY IMPORTS)